Luxury Experience

Strategic Partnership

In a world where customer preferences are constantly shifting, we unite top-tier luxury experts and leading technology specialists to enhance customer experience through collaboration. Our network fosters an environment where innovative ideas and best practices flourish, enabling your brand to stay ahead of the competition.

Global Retail Network

In a world where customer preferences are constantly shifting, we unite top-tier luxury experts and leading technology specialists to enhance customer experience through collaboration. Our network fosters an environment where innovative ideas and best practices flourish, enabling your brand to stay ahead of the competition.

Complimentary Team

Our dedicated team is composed of seasoned professionals with extensive experience across more than 50 prestigious brands. By leveraging this diverse expertise, we deliver tailored and innovative solutions that drive results. We focus on collaboration and support to ensure that your brand thrives in a competitive landscape.

How It works:

1. Talent Development: We focus on cultivating leadership, nurturing creativity, and fostering an innovative culture within luxury firms
2. Client Engagement:Our emphasis on personalized experiences helps you understand consumer preferences and leverage technology for seamless interactions.
3. Brand Alignment: By aligning your brand, talent, and client pillars, we empower organizations to achieve higher performance and customer satisfaction.
4. Training: Our tailor-made blended learning programs focus on excellence management and luxury experience activation, ensuring your brand performs at its best.

Unique Expertise

Our team consists of industry leaders who are not merely consultants but recognized experts with a proven track record in luxury retail. We understand the nuances of the luxury market and provide insights that can only come from years of experience.

Innovative Approach

We are pioneers in integrating behavioral AI with luxury retail strategies, ensuring that you benefit from the latest advancements in technology. Our expansive network includes esteemed scientists, seasoned luxury professionals, and technology innovators, all focused on one goal: your success.

Success Stories

Learn from our partners who have successfully transformed their customer experience and sales strategies. Our case studies showcase how our unique approach has empowered brands to lead in the competitive luxury market, delivering measurable results.

Exclusive Insights

Gain exclusive access to market analysis, trend forecasts, and expert commentary that keep you ahead of the curve. Our insights help you navigate the complexities of the luxury landscape, enabling you to make informed decisions that drive growth.

Real-World Use Cases

Explore practical applications of our strategies and solutions, demonstrating the effectiveness of our unique approach in luxury retail. These use cases provide valuable lessons and insights that can be applied to your own business operations.

Christoph Kunz

At rpc, we are deeply rooted in the retail industry, born from a commitment to transform and elevate retail experiences globally. With a strong local presence in our worldwide offices, we pride ourselves on understanding and adapting to diverse cultures and buying behaviors. This local insight, combined with our global reach, enables us to effectively support and drive success for luxury brands across various markets.

By teaming up with the world's leading luxury experts within The Luxury Alliance, we are dedicated to delivering exceptional luxury experiences on a global scale.

Eddy Blanchet

Eddy Blanchet, founder of Luxury Experts, is a leading authority in Luxury Experience Consulting and Brand Management. He teaches Luxury Retail and Experience Management at San Diego & Bangalore University and MBA ESG Paris Business School, with guest lectures at INSEAD and HEC.

His consultancy team advises top luxury and premium brands, providing leadership excellence support. He mentors startups at L’Escalator Publicis and Station F in Paris and is a sought-after keynote speaker on Luxury, Business Excellence, and Experience Management. As a founding member of The Luxury Alliance, Blanchet is pivotal in shaping the future of luxury.

Thierry Bouretz

At rpc France, one of our main insight is deep know-how and long experience in coaching and training People. We believe People are the the first asset of “The Transformation” by developing soft skills and emotional intelligence, and creating new sales approaches to support business and elevate customer satisfaction.

With our expertises of Luxury or Premium brands and retail network management, we deliver concret plans and actions, innovative trainings and coachings specifically designed with our clients, thanks to The Luxury Alliance team.

Patrick Oehler

As the Luxury Alliance, we help you elevate your brands, by elevating people.

Picture this:
Every qualified pilot needs to practice with a flight simulator. Retorio is the flight simulator for your sales and service team.

Now, you can scale your impact, ensure high-quality customer interactions, and achieve customer experience excellence - all accelerated with AI.

Francis Srun

With over 20 years of experience in Luxury Retail at C-Level, with prestigious brands Piaget, Boucheron, and Ralph Lauren, Francis is also the proud author of 2 bestsellers devoted to Luxury Retail Selling: Luxury Selling (Palgrva, UK) and « Vendre le Luxe » (Eyrolles, FR).

His motto is « To sell more, you need to sell better. »

In Luxury, there is no room for improvisation. Everyone in your team needs to be prepared to succeed on each client visit. I developed selling methods based on the Brand’s customer psychology and with adapted, concrete relational techniques and an effective training plan.